Privacy and Cookies Policy

Who we are

Our website address is: https://helpemup.com. You can find more information about us, including our full address, on our About Us page.

What personal data we collect and why we collect it

Blog Post Comments

When visitors leave comments on our blog we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your blog post comment, your profile picture is visible to the public in the context of your comment.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others.

The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

  • Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site. IP addresses are anonymized.
  • WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • WordPress comments cookies — If you leave a comment on our blog you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another blog comment.
  • Cart66 cookies – these are used by our Cart66 e-commerce software to track visitors and their purchased items in the cart.
  • CMS Tree Page View cookies – this is used by the CMS Tree Page View to provide correct functionality based on user behavior.

Shopping Cart

If you make a purchase using our shopping cart, your shopping card details are sent to a PayPal site where the order is completed. Your full name, address, phone and email are collected by PayPal and returned to us, but none of your payment information is returned to us.

Embedded content from other websites

Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

Who we share your data with

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.

  • PayPal – we use Paypal as our payment processor. During checkout, a customer will provide login information if they want to pay using their PayPa account, or credit card information if they want to pay separately with a credit card. This information is processed directly within this gateway portal and we do not save it on our sites. Their Privacy Policy can be viewed at: https://www.paypal.com/de/webapps/mpp/ua/privacypps-full
  • Akismet, an automated spam detection service — visitors’ comments on our blog are checked through Akismet. The Akismet Privacy Policy can be viewed at https://automattic.com/privacy/

How long we retain your data

If you leave a comment on our blog, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that purchase any of our products,  we store your personal information and order history indefinitely.  Website administrators can see and edit that information.

What rights you have over your data

If you have purchased products from us or have left comments on our blog, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.