At Help ‘Em Up, we take pride in the quality and craftsmanship of every product we make. Your dog’s comfort and mobility are at the heart of what we do, and we stand behind our gear with a 1-Year Manufacturing Warranty on all harnesses, walking accessories, and specialty items.

This policy is designed to give you peace of mind and make the process simple should something go wrong.

1-Year Manufacturing Warranty

Our manufacturing warranty covers defects in materials and workmanship for 1 (one) year from the date of purchase. This means if there’s an issue with how the product was made, we’ll make it right.

 

Covered:

• Broken stitching or hardware failures

• Material flaws (e.g., webbing frays or neoprene splits)

• Other manufacturing issues that may affect performance or safety
  
  

Not Covered:

• Accidental damage or other “unnatural abuse” (e.g., chewing, caught in a door, dragged on pavement)

• Excessive wear and tear from normal use

• Modifications or alterations (cutting off handles/straps, removing D-rings, etc.)
  
  

If you believe your product may be covered:

1. Submit a Manufacturing Warranty Claim.

2. Include clear photos, a detailed description of the issue, and your order number or proof of purchase.

3. Our team will review your submission and follow up with the next steps.
   
   

Extended Coverage: Chew Protection

We know dogs can be mischievous — and sometimes they find their harness straps just too tempting. That’s why we offer Chew Coverage for 1 (one) year from the date of purchase within the United States, an optional add-on available at checkout at the time of purchase.

Chew Coverage gives you extra peace of mind, covering chewing damage that falls outside the protection of our standard manufacturing warranty.

 

Key Details:

• Chew Coverage is available only at the time of purchase (not retroactively).

• If you purchased Chew Coverage, you’re covered for one replacement per covered item during the coverage period.

• You will be eligible for both Manufacturing Warranty and Chew Coverage, but only one will apply per claim.

 

If you believe your product may be covered:

1. Submit a Chew Coverage Claim. 

2. Our insurance partner will review your submission and follow up with the next steps.

Need Assistance?

If you’re unsure if you have a warranty case or want help with a claim, we’re here for you Monday through Friday from 9 AM to 5 PM Mountain Time.

Email: info@helpemup.com
Phone and Text: 1 (720) 237-6852 | Toll-Free: 1 (844) 702-1625

We’re honored to support you and your pup every step of the way — from their very first harness fitting to daily keeping them moving confidently.