It can be worn comfortably for extended periods of time, but we do suggest giving your dog a break when it’s not needed. Let them sleep without it if possible. Have a dog that needs a 3am potty break? Just take it off when you come back inside. 

Loosen the straps when your dog wants to lie down in it to help prevent hot spots, chafing or overheating.

When left alone, some pups may start to chew on the harness, so we suggest inspecting the harness often. Watch for signs of discomfort, hot spots, and overheating and remove immediately if your dog is bothered.

Yes! The support straps between your dog’s hind legs are held apart by their tail, giving full clearance for defecation. Both male and female dogs can comfortably urinate with the Conventional Hip Lift without issue. For those male dogs whose penis is further back between their hind legs, we recommend the U-Band Hip Lift.

Yes, all of our dog lifting harnesses can be machine or hand washed, but we recommend air drying (dryers tend to dry out the neoprene over time). Clean regularly with mild soap and consider using a Help ‘Em Up Wash Bag to increase longevity. We do not recommend bleach or other harsh detergents. If urine odor is an issue, soak in white vinegar and water (1:3 ratio) and wash with mild soap. There are also commercial cleaners available that can help to cut odor. 

Help ‘Em Up harnesses come in five sizes: X-Small (10-25 lbs), Small (25-45 lbs), Medium (45-80 lbs), Large (80-125 lbs), and X-Large (125-225+ lbs). When choosing a size, use your dog’s weight to get a general estimate, and then get more specific with dimensions of their neck, chest, and waist. Even though these numbers are specific to your pup, we build size flexibility into each of our harnesses to accommodate dogs of all shapes and sizes. If needed, you can mix a larger front half with a smaller Hip Lift. Please visit our Mix & Match option for more details or call us at 720-237-6852 - we’re here to help!

Products may be exchanged within 14 days of receipt for a different size or style. We cover the cost to ship this new item to you but you are responsible for return shipping fees for the item you’re returning. Please call 720-237-6852 to initiate an exchange [Please click here to initiate an exchange].

Because the Help ‘Em Up Harness is a highly specialized therapeutic device, all sales are final and we do not accept returns. Limited exceptions are made for never-worn products in an unopened package. Please call 720-237-6852 for authorization and to initiate a return.

Refunds for unopened and unused products do not include shipping or handling fees. Refunds are processed two weeks after we receive your unopened and unused product, and we will credit back your original form of payment less the shipping and handling charge. 

Returns of used products are not eligible for a refund and will be returned at the customer’s expense or donated to an animal rescue or shelter.

No. The front half of the dog harness can be used alone but the Hip Lift (the back half) needs to connect to the front half to stay in place, otherwise it can slip off and cause an injury.

Help ‘Em Up Harness is part of the Paw Prosper family of brands. Qualified professionals can apply to become Partners on the Paw Prosper website.

Prices for shipping are listed in our store in the cart and checkout pages and provide a live shipping rate based on where you live and how soon you would like delivery of your order. 

We ship within the United States and Canada via UPS Ground (3 to 5 business days). We also offer UPS 2nd Day Air (2 business days) and UPS Next Day Air (next business day). 

For international orders (outside the US and Canada), we ship via UPS and prices vary by shipping speed and location. Taxes and Duties are additional and will be charged to you based on your country. Disputes over lost shipments will be handled through Help ‘Em Up and our shipping carrier. Please call 720-237-6852 or e-mail info@helpemup.com for lost articles and we will process your claim.

Donate it! Your local vet, vet hospital, therapist, animal shelter, or adoption clinic likely has many dogs who are in need of this support..

We’ll always do our best to replace fasteners if the damage is minimal. However, if the damage is more severe, replacement halves of the harness are available for purchase (we sell front and back halves separately for this reason). Many owners actually purchase a second half to have one on-hand for cleaning purposes.