We offer the following Warranty Policy:

1-year Warranty
Blue Dog Designs, makers of the Help ‘Em Up Harness, warrants all harnesses, walking accessories, and specialty items against defects in materials and workmanship. This guarantee does not cover defects caused by accidents, damage due to excessive wear, unnatural abuse, modifications or alteration of the original product.

Our No Hassle Exchange Policy

If necessary, product purchased directly from Blue Dog Designs, may be exchanged within 7 days of receipt for a size exchange or exchange of style for the rear hip-harness (conventional or u-band) only. This is referred to as a size exchange or a SWAP of the rear hip-lift. We will cover the cost to ship this new item to you but you are responsible for return shipping fees back to us for your exchange. Please call ahead for authorization to make your exchange with us.

All Sales are Final

The Help ‘Em Up® Harness is a highly specialized therapeutic device. We do not accept any returns. Limited exceptions are only made for never-worn product in an unopened package. Please call ahead for authorization to make your return with us..

A refund for a never-used/unopen product does not include shipping or handling charges. You are responsible for the return shipping fee. Refunds are processed approximately two-weeks after we are in receipt of your unopen/never-used product and will credit back to your original form of payment less the shipping and handling charge.

Returns of used product are not eligible for a refund and will be returned at the customer’s expense or donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.

Click here to download our Exchange/Refund Authorization Form and follow the instructions

Clearance Sale Items:

Help ‘Em Up Harness products and accessories that are discounted or on sale of the original retail price are available while supplies last. Design features may differ from current models. Weight ranges per harness size may vary somewhat. All sales are final — no returns or exchanges. Warranty still applies to sale items.

Customer Service

Helpemup.com customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at info@helpemup.pivotstage.com or call 720-237-6852 anytime. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.