Our No Hassle Exchange Policy
If necessary, product purchased directly from Blue Dog Designs, may be exchanged within 7 days of receipt for a size exchange or exchange of style for the rear hip-harness (conventional or u-band) only. This is referred to as a size exchange or a SWAP of the rear hip-lift. We will cover the cost to ship this new item to you but you are responsible for return shipping fees back to us for your exchange. Please call ahead for authorization to make your exchange with us.
All Sales are Final
The Help ‘Em Up® Harness is a highly specialized therapeutic device. We do not accept returns. Limited exceptions are made for never-worn product in an unopened package. Please call ahead for authorization to make your return with us.
A refund for a never-used/unopen product does not include shipping or handling charges. You are responsible for the return shipping fee. Refunds are processed approximately two-weeks after we are in receipt of your unopen/never-used product and will credit back to your original form of payment less the shipping and handling charge.
Returns of used product are not eligible for a refund and will be returned at the customer’s expense or donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.
Click here to download our Exchange/Refund Authorization Form and follow the instructions