We offer the following Warranty Policy:
1-year Warranty
Paw Prosper, makers of the Help ‘Em Up Harness, warrants all harnesses, walking accessories, and specialty items against defects in materials and workmanship. This guarantee does not cover defects caused by accidents, damage due to excessive wear, unnatural abuse, modifications or alteration of the original product.
Our No Hassle Exchange Policy
If necessary, harness products purchased directly from Paw Prosper may be exchanged within 14 days (10 business days) of receipt for a size exchange or exchange of style for the rear hip-lift harness (conventional or u-band) only. This is referred to as a size exchange or a SWAP of the rear hip lift. We will cover the cost to ship this new item to you, but you are responsible for return shipping fees back to us for your exchange. All our accessories and specialty devices are not eligible for an exchange. Please email or call ahead for authorization to make your exchange with us.
All Sales are Final
The Help ‘Em Up® Harness is a highly specialized therapeutic device. We do not accept any returns. Limited exceptions are only made for never-worn products in an unopened package within 14 days (10 business days). Please email or call ahead for authorization to make your return with us.
A refund for a never-used/unopened product does not include shipping or handling charges. You are responsible for the return shipping fee. Refunds are processed within two weeks after we are in receipt of your unopened/never-used product and will be credited back to your original form of payment less the shipping charge.
Returns of used products are not eligible for a refund and will be returned at the customer’s expense or donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.
Click here to download our Exchange/Refund Authorization Form and follow the instructions.
Helpemup.com customer service goal is simple: we are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at info@helpemup.com or call 720-237-6852 anytime. Please feel free to drop us a line to share your thoughts.