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Terms & Conditions
On all orders, please allow one day (24 hours) for your order to be processed through our system. We do make every effort to get your order out on the same day as we appreciate your need for our harness. However, please note that all orders received after 4 pm MST/MDT will ship the following business day. We are closed on the weekends. Orders placed over the weekends, and after 4 pm on Friday, will ship on Monday per your desired shipping method. For any international orders shipped outside of the U.S., please note that all customs, duties or taxes associated with the shipping of overseas or border country orders (Canada) are the responsibility of the recipient — Blue Dog Designs does not cover these fees associated with shipping orders into other countries in its product purchase price or shipping costs. Please see the page in our online store for a list of international partners that carry the Help ‘Em Up Harness.
We offer the following Warranty Policy:
Blue Dog Designs, makers of the Help ‘Em Up Harness, warrants all harnesses, walking accessories, and specialty items against defects in materials and workmanship. This guarantee does not cover defects caused by accidents, damage due to excessive wear, unnatural abuse, modifications or alteration of the original product.
If you are not satisfied with your purchase or the harness is not working for your dog, we offer a 10-day return policy from of your harness. Please include a copy of your order or a note to reference the return and your address. We will refund the cost of the product minus a $10 restocking fee. Shipping is non-refundable. A return authorization form is required with your return – Download our Return Authorization Form and follow the instructions. Returns can be sent to: Blue Dog Designs 1550 S. Acoma St. Denver CO 80223 720-237-6852
Helpemup.com customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at email@example.com or call 720-237-6852 anytime. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.