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Terms & Conditions
On all orders, please allow one day (24 hours) for your order to be processed through our system. We do make every effort to get your order out on the same day as we appreciate your need for our harness. However, please note that all orders received after 4 pm MST/MDT will ship the following business day. We are closed on the weekends. Orders placed over the weekends, and after 4 pm on Friday, will ship on Monday per your desired shipping method. For any international orders shipped outside of the U.S., please note that all customs, duties or taxes associated with the shipping of overseas or border country orders (Canada) are the responsibility of the recipient — Blue Dog Designs does not cover these fees associated with shipping orders into other countries in its product purchase price or shipping costs. Please see the page in our online store for a list of international partners that carry the Help ‘Em Up Harness.
We offer the following Warranty Policy:
Blue Dog Designs, makers of the Help ‘Em Up Harness, warrants all harnesses, walking accessories, and specialty items against defects in materials and workmanship. This guarantee does not cover defects caused by accidents, damage due to excessive wear, unnatural abuse, modifications or alteration of the original product.
Our No Hassle Exchange Policy
If necessary, product purchased directly from Blue Dog Designs, may be exchanged within 7 days of receipt for a size exchange or exchange of style for the rear hip-harness (conventional or u-band) only. This is referred to as a size exchange or a SWAP of the rear hip-lift. We will cover the cost to ship this new item to you but you are responsible for return shipping fees back to us for your exchange. Please call ahead for authorization to make your exchange with us.
All Sales are Final
The Help ‘Em Up® Harness is a highly specialized therapeutic device. We do not accept any returns. Limited exceptions are only made for never-worn product in an unopened package. Please call ahead for authorization to make your return with us..
A refund for a never-used/unopen product does not include shipping or handling charges. You are responsible for the return shipping fee. Refunds are processed approximately two-weeks after we are in receipt of your unopen/never-used product and will credit back to your original form of payment less the shipping and handling charge.
Returns of used product are not eligible for a refund and will be returned at the customer’s expense or donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.
Helpemup.com customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at email@example.com or call 720-237-6852 anytime. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.